TENA has worked hard to provide training seminars designed to meet the challenges of today's fast-paced and ever-changing world of

Public Safety Telecommunications. 

There will be seminars covering all aspects of Public Safety telecommunications from Communication Center Supervision;

Front Line Dispatching Issues,  Emergency Communications District Management to the latest updates in information and technology systems. You choose the programs you are interested in attending.

Again this year, CEU’s will be available, at no additional cost,

for the attendee.

The Vendor area will allow for vendors to bring in and display the latest in Public Safety telecommunications technology.  You will be able to view the equipment, get a “hands-on” feel of it and talk directly to the providers. 

NENA Pre-Conference Course

Saturday, September 25, 2010

8:00am - 4:00pm

"Filling the Seats in Your PSAP"

  NENA Instructor - TBA

 MUST BE PRE-REGISTERED  

Keeping a PSAP fully staffed can be a challenge for any agency. The desire to keep console seats filled paired with the need to fill them with qualified and reliable employees is one of the more difficult tasks 9-1-1 Centers can face. The next phase of this process is retaining the employees you have hired by actively investing in their careers as public safety professionals.

This course provides information on how to positively promote a career in the Emergency Communications field. Areas of review include how to clearly define minimum qualifications and how to determine proper staffing levels. Additionally, the course will provide information on how to keep the seats filled once the hiring process is complete. This portion will include training, performance measurement, work environment, and recognition.

PSTC Pre-Conference Course

Sunday, September 26, 2010

8:00am - 4:00pm

"YOU JUST NEVER KNOW"

  Kevin Willett, PSTC

  MUST BE PRE-REGISTERED  

You just never know what is waiting at the other end of that next incoming phone call or radio transmission. What is your demeanor as the call comes in? Are you mentally prepared to really listen to the next caller or are you about to make a snap judgment or poor decision due to being “burnt out” or under prepared for the call.  The amazing PSTC instructional team has built a brand new class that prepares you for that next crazy, challenging, unbelievable or seemingly mundane call for service. Skill building is our goal, increased performance is the outcome.

Topics in this great new class include:

· * How to coordinate what you hear with the next great question

· * Avoiding the bad skill of robotic call taking, how to gather valuable information

· * The nexus between 9-1-1, community safety, responder safety and professionalism

· * Event critiques showing successes, failures and how to “up your game” every day

· * The art of ongoing, repetitive training and setting performance based memory markers

· * Providing great caller and responder service even if you dislike the words customer service

· * How to raise your quality assurance review scores by 5-15 points

· * How to remain great when you don’t really have the desire to be

· * A dose of the “fire within” and pride of work product

· * Time saving techniques and tricks of the trade that you may not know

Our goal is to reinforce the actions and skills of the great staffer while effectively reminding your less-than effective staffer why they matter in the public safety picture. If we can somehow rescue the lazy, negative, complaint ridden member of your team with an infusion of proven skills, we’ve done our job.

NENA "CMCP" PART 2

Saturday, September 25, 2010

8:00am - 6:00pm

Sunday, September 26, 2010

8:00am - 6:00pm

"Center Manager

  Certification Program"

  NENA Instructor - TBA

  CLASS SIZE IS LIMITED 

NENA’s new Center Manager Certification Program (CMCP) is designed to equip current, new, and potential PSAP and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agency through a rigorous 40-hour course of lecture and lab-based education. The program serves as an affordable career advancement opportunity to anyone involved in public safety agency management, and provides education in subject areas that are critically important to anyone looking to forge a long and successful career path.

The CMCP consists of forty hours of training to be completed over a period of five consecutive days or in two sets of twenty-hour blocks. The content is divided into two sections, with the first twenty hours dedicated to lecture and classroom-style learning, and the remaining twenty hours made up exclusively of hands-on lab work, activities, and non-traditional exercises.

MUST COMPLETE THE Part 1 PRIOR TO TAKE THIS SEGMENT

This segment will complete the 40 hr of training  required for certification 

MUST REGISTER THROUGH NENA www.NENA.org

1:30 pm - 5:00 pm

6:30 pm

9:00 am - 12:15 pm

12:30 pm - 1:00 pm