Page updated: 02/07/2010



         
   

 

 
 

 

 

 

2010

CONFERENCE COMMITTEES

Conference Chair

 Chris Masiongale

Hotel

 Kim Augustine

Registration

 Ike  Lowry

 Ayesha Cunningham

 Janice Adams

Sponsors & Vendors

 Theda Bramlett

 Kim White

Programs & Agenda

 Maureen Culberson

 Jennifer Estes

Food & Entertainment

 Kim White

 Steve Jones

Opening Session

 Carolann Mason

 Jamison Peevyhouse

 Kim White

Awards

 Marvin Kelly

 Traci Harris

Joe Haynes Award

 Joe Wilson

 Randall Lewis

 Chris Masiongale

Technical

 Randall Lewis

 Jamison Peevyhouse

 Chris Masiongale

Memorial Service

 Maureen Culberson

Signs & Publicity

  Maureen Culberson

Golf Tournament

 Rickey McWright

 Traci Harris

 Carolann Mason

Budget

 Joe Wilson

 Randall Lewis

 Chris Masiongale

 Ike Lowry

 Kim Augustine

2011 Site Selection

 Randall Lewis

 Chris Masiongale

 Marvin Kelly

 Steve Jones

 Carolann Mason

contact information can be found on the

TENA Officers page

 

 

 

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25th Annual

TENA

Conference

September 26-29, 2010

 

Embassy Suites - Murfreesboro Hotel & Conference Center

1200 Conference Center Boulevard,

Murfreesboro, Tennessee, 37129

Tel: 1-615-890-4464

Fax: 1-615-890-4465

   
 

   LODGING INFORMATION


EMBASSY SUITES MURFREESBORO – HOTEL & CONVENTION CENTER

1200 Conference Center Blvd. – Murfreesboro, Tennessee  37129 – (615) 890-4464

The room rate at the Embassy Suites is $119 per night which includes complimentary cooked to order breakfast and wireless internet access in the atrium.  Internet access is available in guest suites for an additional daily charge.

     * To secure reservations online please click on the following link:

http://embassysuites.hilton.com/en/es/groups/personalized/MBTESES-TEN-20100923/index.jhtml

     * To secure reservations by phone, call (615) 890-4464 and ask for the TENA Block. 

     * TENA room rates apply until 8/24/10.  Reservations made after 8/24/10 will be charged at the current rate.

        NOTICE:  A 5% hotel occupancy tax will apply to ALL reservations per the City of Murfreesboro and Rutherford

                     County.

Room cancellation policy – If you need to cancel your reservation, please do so by 9/1/10 to avoid penalty.

.

DoubleTree Hotel Murfreesboro

1850 Old Fort Parkway – Murfreesboro, Tennessee  37129 – (615) 895-5555

The room rate at the DoubleTree Hotel is $90 per night which includes complimentary hot breakfast buffet and complimentary wireless internet access throughout the hotel.  This hotel is located approximately 2.5 miles from the Embassy Suites Hotel and Convention Center.

     * To secure reservations online please click on the following link:

http://doubletree.hilton.com/en/dt/groups/personalized/MBTDTDT-911-20100923/index.jhtml

     * To secure reservations by phone, call (615) 895-5555 and ask for the TENA Block. 

     * TENA room rates apply until 8/24/10.  Reservations made after 8/24/10 will be charged at the current rate.

        NOTICE:  A 5% hotel occupancy tax will apply to ALL reservations per the City of Murfreesboro and Rutherford

                     County.

Room cancellation policy – If you need to cancel your reservation, please do so by 9/1/10 to avoid penalty.

.

Tax Exempt Information

In order to be tax exempt, you must present a Tennessee Department of Revenue tax exempt certificate dated after July 2007.  Payment must be made via check or credit card from that organization.  No personal credit card, check or cash may be used as payment.

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   PRE-CONFERENCE COURSES


Sunday, September 26, 2010    8:00am - 4:00pm

NENA Pre-Conference   TBA

..

Sunday, September 26, 2010    8:00am - 4:00pm      NEW CLASS FOR 2010 

"YOU JUST NEVER KNOW"

         Kevin Willett, PSTC,

You just never know what is waiting at the other end of that next incoming phone call or radio transmission. What is your demeanor as the call comes in? Are you mentally prepared to really listen to the next caller or are you about to make a snap judgment or poor decision due to being “burnt out” or under prepared for the call.  The amazing PSTC instructional team has built a brand new class that prepares you for that next crazy, challenging, unbelievable or seemingly mundane call for service. Skill building is our goal, increased performance is the outcome.

Topics in this great new class include:

· * How to coordinate what you hear with the next great question

· * Avoiding the bad skill of robotic call taking, how to gather valuable information

· * The nexus between 9-1-1, community safety, responder safety and professionalism

· * Event critiques showing successes, failures and how to “up your game” every day

· * The art of ongoing, repetitive training and setting performance based memory markers

· * Providing great caller and responder service even if you dislike the words customer service

· * How to raise your quality assurance review scores by 5-15 points

· * How to remain great when you don’t really have the desire to be

· * A dose of the “fire within” and pride of work product

· * Time saving techniques and tricks of the trade that you may not know

Our goal is to reinforce the actions and skills of the great staffer while effectively reminding your less-than effective staffer why they matter in the public safety picture. If we can somehow rescue the lazy, negative, complaint ridden member of your team with an infusion of proven skills, we’ve done our job.

These and many more topics are covered in this fast paced, information packed, timely class.

.

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   CALL FOR PAPERS


TENA 2010 "Call For Papers" is now open.  If you, or anyone in your organization, would like to present a session, please fill out the form below and return it to TENA for consideration.

2010 Call for Papers